Current service details

  • Service Fee and Payment Terms 
Annual software as a service (SaaS) fee payments are due on commencement of the Hosted Service and at the beginning of each annual service term thereafter. Hosted Service payments are non-refundable, and no credits are issued in the event that the Client terminates their service during the annual term. NatureServe reserves the right to modify the annual service fee, upon 90 days advance notification to the Client.  Each Client's annual fee is specified in their SaaS contract.
Costs for materials and services associated with maintaining and hosting this tool are subject to industry-wide increases and general inflation. NatureServe reserves the right to raise the annual service fee in future years by an amount not to exceed 5% annually.
  • System Requirements

The Client requires an Internet connection with adequate bandwidth and an Internet browser to access hosted services covered by this agreement.  Hosted services are maintained to be compatible with the most recent version of the Chrome, Firefox, or Internet Explorer.

  • Emergency Source Code Recovery 

In the event that NatureServe cannot fulfill provision of its Hosted Services, Clients who have satisfied their annual service fee payments may download a copy of the latest complete release of the application source code and system documentation at Atlassian Bitbucket cloud-based code repository. Username and password credentials for accessing the source code and documentation repository are updated annually, maintained in the NatureServe’s Board of Directors Resource Handbook, and can be obtained by contacting any current member of NatureServe’s Board of Directors