Service Level Agreement

This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to specific NatureServe hosted services.

Service Level Agreement (SLA)
Service Level Agreement
Wed, 20 Apr, 2016 at 10:56 AM
Environmental Review Tool Hosted Service Details
Current service details Service Fee and Payment Terms  Annual software as a service (SaaS) fee payments are due on commencement of the Hosted Servic...
Mon, 29 Jul, 2019 at 5:10 PM
Core Business Hours
  8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 ) Holiday schedule New Year’s Day Labor Day Martin Luther King...
Fri, 2 May, 2014 at 4:53 PM