Service Level Agreement

This folder contains the Service Level Agreement (SLA) for Clients provisioned with hosted services from NatureServe. The latest SLA is always posted at www.natureserve.org/sla and supersedes any previously downloaded agreements. Exhibit I attached to this agreement highlights additional terms applicable to specific NatureServe hosted services.

Service Level Agreement (SLA)
Service Level Agreement
Wed, 20 Apr, 2016 at 10:56 AM
Environmental Review Tool Hosted Service Details
Current service details Service Fee and Payment Terms  Annual software as a service (SaaS) fee payments are due on commencement of th...
Tue, 9 Feb, 2016 at 11:06 AM
Core Business Hours
  8:00 AM – 8:00 PM M-F Eastern Time (US & Canada,GMT-05:00 ) Holiday schedule New Year’s Day Labor Day Martin Luther King...
Fri, 2 May, 2014 at 4:53 PM